Understanding and addressing your patients’ needs is the ultimate goal of the conscientious care worker. In any work environment, too often, when employees are confronted by angry customers, they inadvertently escalate the situation rather than address the root cause. Conflict resolution and customer service are key skill-sets used effectively by experienced carers. Continue reading “Conflict resolution – The patient is always right, mostly.”
Conflict is regarded as normal and part of life. Human beings are so unique from each other that disagreements may occur due to diverse needs. In many cases people do not voice their grievance and unhappiness for fear of offending someone and as a result ignore the conflict reactions. This can be as bad as heated disagreements, with issues simmering in the background. Managing conflict in care can be a minefield.
Conflict is mostly associated with raised voices, frustration and heated arguments which give someone a bad reputation at workplace. Conflict is sometimes regarded as a good thing based on our response to make it either a destructive or creative process.
Conflict in the work environment is unfortunately inevitable. The truth is that when two or more people come together to exchange ideas, the conflict doorway is already open. Continue reading “Managing Conflict in Care Homes”