Conflict resolution – The patient is always right, mostly.

Understanding and addressing your patients’ needs is the ultimate goal of the conscientious care worker. In any work environment, too often, when employees are confronted by angry customers, they inadvertently escalate the situation rather than address the root cause. Conflict resolution and customer service are key skillsets used effectively by experienced carers. Continue reading “Conflict resolution – The patient is always right, mostly.”

Online courses – How online training benefits care sector workers

In the past, career specific tuition typically was split between the classroom and the workplace. For further education, students would leave secondary school and sit A Levels or attend sixth form colleges with vocational centric training. Those seeking higher education would move to Universities across the country.  Training was seen as face to face; in lecture halls or workshops focused on a degree.  Today, with access to online courses becoming easier, more and more school leavers, full time employees are turning to online teaching.

This article looks at the advantages of online classes and why it works well for those in the care sector.

Continue reading “Online courses – How online training benefits care sector workers”

Understanding the Care Certificate

The Care Certificate is the most important piece of certification for anyone wanting to work in the care sector. It can be difficult to understand exactly what it is and what it includes, so the purpose of this article is to enable the prospective carer to understand what they are required to study in order to be able to work in their field. Continue reading “Understanding the Care Certificate”