Phobia – What are Phobias?

Phobias can be very common in society, from the ever-present fear of the dark to more obscure fears like being afraid of long words. But what exactly constitutes a phobia, and what distinguishes genuine phobias from uncomfortableness?

This article discusses what defines a phobia, and explains how phobias develop.

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Epilepsy: What is Epilepsy?

Epilepsy is a condition that most people are familiar with; disclaimers warning people with epilepsy about flashing lights or visual patterns in movies and games are ubiquitous in modern society. This article aims to outline what epilepsy is, and what to do if somebody you know is suffering from the seizures caused by epilepsy. Continue reading “Epilepsy: What is Epilepsy?”

What is end of life care and palliative care?

The terms end of life care and palliative care can be confusing.  Patients and their families may be asked to consider these kinds of specialist care for those suffering from terminal illnesses. While the two are linked, they both have unique areas that a care specialist focuses on. Continue reading “What is end of life care and palliative care?”

Conflict resolution – The patient is always right, mostly.

Understanding and addressing your patients’ needs is the ultimate goal of the conscientious care worker. In any work environment, too often, when employees are confronted by angry customers, they inadvertently escalate the situation rather than address the root cause. Conflict resolution and customer service are key skill-sets used effectively by experienced carers. Continue reading “Conflict resolution – The patient is always right, mostly.”

Building patient rapport – effective communication

The care profession relies on staff that can communicate effectively; as a team and more importantly one to one with their patients.  In our current series of articles we discuss techniques that can help care workers further develop their communication skills through a series of short posts.  Today our focus is on building patient rapport. Continue reading “Building patient rapport – effective communication”